Learn the proven techniques other successful leaders have used to build and leverage the benefits of internal and external rapport. Resolve personnel issues with unprecedented speed and prevent new complaints and friction from developing. Bridge the gaps and close the chasms between your officers and the public thereby improving overall satisfaction and legitimacy for your organization. Get the media on your side and keep them there through rapport-based relations with media outlets and influencers. Improve outcomes and trust with city managers, mayors, city councils, and other elected officials. Be more effective at negotiating for your department on contracts, budgets, equipment, and other vital endeavors. Leaders who use these time-tested strategies will have less conflict, less friction, and improved speed of execution of departmental goals. This course includes special topics on winning with the media and strategies for rapport building through social media activities.